FAQ

our faqs

Product FAQs

1: What types of safety gloves do you offer?

A: We offer a full range of gloves including general-purpose gloves, cut-resistant gloves, oil-resistant gloves, impact gloves, anti-static gloves, welding gloves, winter gloves, garden gloves, household gloves, and kids gloves.

2: Are your gloves certified?

A: Yes, all our gloves meet international standards such as CE ja ISO9001, ensuring reliable safety and quality.

3: Can I get gloves in different materials like nitrile, latex, or leather?

A: Absolutely. We offer gloves in various materials tailored to different work environments and protection levels.

4: Do you provide size options?

A: Yes, our gloves are available in sizes ranging from S to XL. Custom sizing can also be arranged for bulk orders.

5. What industries do your products serve?

A: Our gloves and safety shoes are widely used in agriculture, construction, automotive, electronics, steel, glass, and manufacturing industries.

6. Can I get a sample before placing an order?

A: Yes, we provide free samples, but the shipping cost is covered by the buyer.

our faqs

Service & Support FAQs

1: Do you offer OEM/ODM services?

A: Yes, we are a one-stop OEM glove manufacturer with full capabilities in customization, from product design to packaging.

2: Can I get technical advice or product recommendations?

A: Of course. Our experienced sales and technical team will help you choose the most suitable gloves based on your industry, working conditions, and protection needs.

3: Do you offer B2B pricing or wholesale discounts?

A: Yes, bulk orders receive tiered pricing. Contact us directly for a custom quote.

our faqs

Ordering FAQs

1: What’s the minimum order quantity (MOQ)?

A: For most gloves, our MOQ is 1,000–3,000 pairs, but we also accept smaller trial orders for new customers.

2: How can I place an order?

A: Simply contact us via Email, Email1, WhatsApp, or phone. Our sales team will guide you through the process, including product selection, customization, and payment.

3: Do you provide samples?

A: Yes, samples are available upon request. Some may be free; others may require a nominal fee depending on product type.

4: Can I customize the glove with my logo or packaging?

A: Yes! We offer full OEM/ODM services, including custom logos, colors, and packaging design.

our faqs

Shipping & Logistics FAQs

1: How do you ship the orders?

A: We ship via reliable international carriers such as DHL, FedEx, and UPS or by sea and air freight, depending on order size and urgency.

2: What’s your lead time?

A: Our standard lead time is 7–25 days, depending on the order quantity and customization requirements.

3: Do you support FOB, CIF, or DDP terms?

A: Yes, we support a wide range of trade terms, including EXW, FOB, CIF, and DDP, based on customer needs.

4: Do you offer tracking once the order is shipped?

A: Yes, a tracking number will be provided once your order is dispatched.

our faqs

After-Sales FAQs

1: What if I receive defective products?

A: We have a strict quality control process. However, if you receive any defective items, please contact us within 7 days with photos and details, and we’ll arrange for a replacement or refund.

2: Do you offer a warranty on your gloves?

A: Yes, we offer a quality guarantee based on usage and product category. Please contact our team for specifics.

3: Can I return or exchange the products?

A: Returns and exchanges are accepted under certain conditions. Please reach out to our customer service team for approval and instructions.

FAQ

our faqs

Product FAQs

our faqs

Service & Support FAQs

our faqs

Ordering FAQs

our faqs

Shipping & Logistics FAQs

our faqs

After-Sales FAQs

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